Frequently Asked Questions
To order an item, simply add it to your shopping cart and follow the instructions at checkout... you can use Paypal or any major credit card.
Yes, I will reserve stuff for you! Simply email me at this address, and if I still have it, I'll reserve the item for you for up to two weeks. You'll be given a direct link to the top-secret invisible holding page, so don't delete the confirmation email I send you! After two weeks, stuff is automatically returned to the main website for sale; there are no reminder emails, I can't keep up with those. I take reservations seriously and hope you will too. If you reconsider your reservations toooo many times, I won't be able to hold stuff for you anymore, so please use your reservation powers judiciously!
The only caveat to my hold system; someone may hit the checkout button before I read your email, so you might want to cross your fingers. ;)
I'm sorry, I don't make beads to order. My creative process functions best when I am working according to the natural flow of things, and I have found that my ability to work slows to a crawl when I am remaking beads by request or trying to reproduce something by description. I do revisit favorite styles, often with a new twist or different colors, and new beads are put up for sale on my website every week. If you haven't already, you can sign up for my mailing list by following the link on my main page so you can receive email notifications when I put new beads up.
By popular request, I have posted a gallery of past beads so folks can browse some of my previous work... for fun, for inspiration, or just to see what I can do if I don't have anything for sale at the moment. I hope you enjoy what you see there.
I don't offer wholesale pricing. I made a decision when I first started out that I would sell my work with jewelry designers in mind as a client base, and that I would charge what I need for it -- and not a penny more. That means that my prices are wholesale as they stand, and I have not included a markup that would allow me to mark them *down*.
Since I individually handmake what I sell, there is no such thing as a "production run" like in manufacturing, where it's cheaper if you make a whole bunch of the same thing. There are no machines to set up, no dies to change, no lathes to program... just me, my torch, and some glass. So I hope you can forgive me for not offering any price breaks.
I don't have an order or credit card processing interface other than the one on the website, so there is no system in place for phone orders. I almost never answer the phone because I'm out in my studio torching, and I rarely (every few days) check my voice mail. One time I found out that my voice mail had been broken for 2 weeks, and even though I was checking, I wasn't receiving my messages! If you have an urgent question, I strongly recommend email because I check it during studio breaks.
I ship orders within three business days. USPS First Class shipping with delivery confirmation and insurance is $2.00 to any address in the US, Canada and Mexico, as well as APO/FPO addresses. International shipping via First Class airmail is $3.00 to countries outside of North America, and usually takes about a week, but can take up to six weeks depending on the vagaries of Customs in the country of destination. Customs forms will be filled out completely and accurately per US Postal Code, and an invoice included with your beads; please note that any Customs fees or VAT taxes are the responsibility of the importer, and the exporter has no control or influence over the mail processing in the country of destination.
THE FINE PRINT:
I do stand behind my work; if it fails you in any way, please, please let me know so I can remake it, or give you a refund. Should any damage occur in shipping, please let me know at once and I will do whatever necessary to make things right.
(Please note that I do not have a retail storefront and that my private studio is not open to visitors.)